Frequently Asked Questions about the PGA Operations Benchmark
If you’re already participating in a data-sharing program you can still sign up for the PGA Operations Benchmark. It’s 100% free, confidential, and easy to use. The time commitment is less than 15-minutes per month, and PGA Members can earn MSR Credits for participating. After a few months, you can decide which programs work best for your facility.
The report compares your Tee Sheet and Point of Sale data to determine how the rounds and green fee revenue balance between the systems. If the rounds and revenue are aligned within three percent, you see a green checkmark. If not, you are provided with resources to help determine why your systems are not reporting the same information.
As a participant, you will gain a new window into your true performance, have the facts you need to make data-driven decisions, and if you’re a PGA Member, earn MSR Credits along the way. Everyone benefits from understanding their market benchmarks. Without facilities anonymously sharing their operational data, there would be no way to accurately gauge how you’re doing relative to the market. Having the whole picture when making important business decisions is something every operator should support. Everyone is stronger when working together to grow the game of golf.
To compare information between facilities using different fee names and categories, all the data is mapped into standard groups for both the Tee Sheet and the Point of Sale. This mapping process allows apples-to-apples comparisons with the market. Information about rounds played is mapped into seven groups: Public, Promo, Member, Cardholder, Group, Package and Comp & Barter, while revenue information is mapped into six groups: Green Fees & Cart Fees, Pre & Post-Paid Fees, Retail/Merchandise, Food & Beverage, Driving Range Fees (if applicable) and Other Revenue.
Usually, the time commitment is less than 15-minutes per month. The primary requirement is running a couple reports from your Tee Sheet and Point of Sale system each month, and then emailing them to firstname.lastname@example.org. Sagacity has easy-to-follow directions for each report. You will receive an email reminder each month with those directions when it’s time to run the reports. Occasionally, Sagacity may have questions about the data you provide and ask follow-up questions. And, once annually, you will be asked to complete an online operational survey about your facility.
Your facility-specific data is always kept strictly confidential and will never be shared without your explicit consent. Internal access to your data is on an as-needed basis for employees with specific use cases, such as customer support or technology services. Sagacity Golf has been successfully providing anonymous data-sharing services for years while maintaining the highest-levels of confidentiality.
Your facility-specific data is not shared with anyone, including the PGA of America. However, aggregated market data may be shared, as it is shared with other facilities, and user data is shared so PGA Members can receive their MSR Credits.
The report currently offers eight market-level operational benchmarks: Occupancy, ARPR (Average Rate Per Round), RevPAR (Revenue Per Available Round), Direct Bookings (course vs. third-party), Golf Revenue Per Round, Retail Revenue Per Round, Food & Beverage Per Round, and Total Revenue Per Round. For each of the benchmarks you can select the month, a comparison level (National, State or Designated Market Area, DMA), a facility type (Daily Fee, Municipal or Resort) and a rate tier ($, $$, $$$ or $$$$).
In some cases, Sagacity already has interfaces to Electronic Tee Sheet (ETS) and Point of Sale (POS) systems. If that’s the case for your facility, you may only need to answer follow-up questions about the data (and you will still earn MSR Credits if you’re a PGA Member). Sagacity is working toward having interfaces for all major ETS and POS system providers. View our integration list.
Your data is used to compile market averages for reporting purposes. It is never released or used in isolation, except as approved by you for specific Sagacity products. To prevent the possibility of anyone identifying course-specific data in an aggregated set, data is only shared when set averages are comprised of five or more facilities.
Using aggregated market data from participating facilities, the free PGA Operations Benchmark gives a new window into your true performance. The primary market benchmarks include Occupancy, ARPR (Average Rate Per Round), RevPAR (Revenue Per Available Round), Direct Bookings (course vs. third-party), Golf Revenue Per Round, Retail Revenue Per Round, Food & Beverage Per Round, and Total Revenue Per Round.
The report also compares Tee Sheet and Point of Sale data to determine if the rounds and green fee revenue balance between the systems. In addition, our TruDemand Technology shows the amount of additional green fee revenue facilities can capture by implementing a price optimization solution.
A Benchmark Data Provider is a person at the facility responsible for running a couple reports each month and emailing them to Sagacity Golf. The Benchmark Data Provider may or may not be a PGA Member. However, PGA Members receive MSR Credits for participating in the program. Everyone that contributes gets access to a free PGA Operations Benchmark for their facility.
A PGA Member can earn up to seven (7) MSR Credits during the first year of participation as the Benchmark Data Provider. Designated as “Service to National,” your first (1) MSR Credit is earned just by signing up and submitting your first month of data. Then, for every three months of data provided, you will earn (1) MSR Credit up to a maximum of four (4) MSR Credits per year, also designated as “Service to National.”
The last two (2) MSR Credits are earned when you complete the annual operations survey, and those two credits apply toward “PGA Required” member education requirements provided that a minimum of three months of data has also been submitted.
In subsequent years of participation, you can earn six (6) MSR Credits as outlined above.
The highest-ranked PGA Member at your facility is eligible to receive the MSR Credits. However, they may delegate the responsibilities to another PGA Member on staff who can earn the credits in their place. Please discuss the Benchmark Data Provider role with the highest-ranked PGA Member at your facility prior to signing up.
Every quarter, a report will be provided to the PGA of America by Sagacity Golf. The report will outline the participating PGA members and the credits earned based on the number of submissions. For the credits to count, data must have been provided for each consecutive month the facility is open during the quarter. If you sign up after the start of a quarter, you may still provide all the historical data for any month that was missed and earn MSR Credit.
If you switch facilities and no one at the new facility is providing data, you can sign up as the Benchmark Data Provider. However, before you leave your old facility, please find a replacement (even if they are not a PGA Member). Data continuity is important when providing the most accurate reporting possible. Please have your replacement sign up using the online form. If you can’t find a replacement, please send an email to email@example.com and let us know.
It is critical that the reports are emailed to Sagacity in a timely manner. Because the data for a market must be aggregated, reports cannot be produced until all facilities in a market have submitted their monthly data. Benchmark Data Providers that do not provide their facility data by the 5th of the month may not earn their MSR Credits. However, Sagacity prefers that you always submit your monthly data, even if it’s late.
The report includes an Operations Profiles with your PGA Section and Chapter (if applicable), your rate tier, facility type, tee sheet vendor and point of sale vendor and the number of holes at your facility. The report also uses TruDemand Technology showing the amount of additional green fee revenue courses can capture using a price optimization solution like Sagacity Golf’s Forecaddie product.
Participation is open to any public, semi-private, and private club in the United States. Anyone at your facility can sign up to be the Benchmark Data Provider. However, if they are also a member of the PGA, they will earn MSR Credits too. Currently, private clubs are not able to participate but they will be able to soon.
The latest Privacy & Data Sharing Policy is always available online. All participating facilities must review and approve the terms and conditions when they sign up. Any changes to the policy are disclosed in advance, and facilities may opt-out before any changes take effect. The goal is to always act in the best interests of our customers. The PGA of America and Sagacity take data security, privacy, and your trust very seriously.
Sagacity Golf employs the latest security protocols to keep your data safe and secure. Sagacity is Payment Card Industry (PCI) certified, which requires passing third-party vulnerability scans on an ongoing basis, and they use the latest encryption technology. Their data warehouse is co-located at a hardened data facility and backed-up at remote sites in case of disaster. They also follow strict internal procedures and have built-in safeguards to protect your data 24/7.
The PGA of America is one of the world’s largest sports organizations, composed of PGA Professionals who work daily to grow interest and participation in the game of golf. To learn more about the PGA of America visit: www.pga.org
An image of a sample report is available. While the image is not interactive, it does show all the elements of the report.
There is no cost to participate and receive free access to PGA Operations Benchmark. If your facility submits data, you will have access to the interactive online report that details your performance as compared to the market. While Sagacity offers additional paid products and services, you are under no obligation to subscribe. The PGA Operations Benchmark will remain a free service provided in partnership by the PGA of America and Sagacity.
Sagacity Golf is in partnership with the PGA of America to provide the free PGA Operations Benchmark to every golf course in the U.S. at no charge. Sagacity currently provides reporting and price optimization solutions to over 800 golf courses around the country. Sagacity is a trusted partner, helping golf courses unlock new revenue opportunities every day.
You can sign up online in less than five minutes. If you are a member of the PGA, have your membership number and chapter information handy (you will also earn one (1) MSR Credit just for signing up and submitting your first month of data). Non-PGA Members will only need to provide the name of their facility and contact information. Someone from Sagacity will follow-up to help you get started with the program.